Service Description

Duration: 4 weeks Live contact time: 8 hours Format: 1 live training session + 1 practical lab each week Delivery: Online Applied AI builds on the foundations and moves into practical workplace application. Instead of using AI only for individual tasks, participants begin identifying recurring work that can be improved, structured and supported using AI. The focus is on building repeatable approaches that remain practical, useful and under human control. What is included - Four weekly live training sessions - Four practical labs and office-hour sessions - Guided workflow exercises - Role-based workplace examples - Practical work with recurring tasks - Development of reusable prompt and workflow approaches - Review of quality, risk and human checkpoints Week 1 | From Prompts to Workflows Move beyond one-off AI interactions. You will learn how to: - Break recurring work into clear steps - Identify where AI can assist - Identify where a person still needs to lead - Recognise tasks that can be made more repeatable - Build a more structured way of working with AI Week 2 | Role-Based AI Application Apply AI to the work people actually do. Examples may include: - Customer service - Operations - Administration - Communications - Reporting - Other role-specific workplace tasks Week 3 | Analysis + Reusable Systems You will cover: - Working with documents and information - Identifying themes - Comparing information - Supporting analysis - Building reusable prompt structures - Creating repeatable workflow templates Week 4 | Build a Workplace Workflow Take a recurring task and turn it into a more structured human + AI way of working. You will: - Identify the task - Break it into steps - Decide where AI can assist - Define human checks - Test the workflow - Improve it based on the results By the end of the programme, you should be able to: - Identify suitable AI use cases in your role - Move beyond isolated prompts - Build repeatable AI-supported workflows - Apply AI to reporting, customer service, administration and other workplace tasks - Create reusable prompt and workflow systems - Work more confidently with documents and information - Maintain human judgement and quality control throughout the process Who is this for? Applied AI is designed for people who already understand the basic principles of AI use and want to apply those skills more consistently in their work. Completion of AI Foundations, or equivalent practical experience, is recommended.